We know your time is valuable, so we send you a few reminders, by text, email, or phone call, before your appointment. If something comes up and your plans change, here's how that works.
We require two days' notice if you need to reschedule or cancel your appointment. We are open Monday to Thursday and closed on Fridays, so rather than ask you to work the days out, here is the deadline for each appointment day.
| If your appointment is | Tell us by |
|---|---|
| Monday | the Wednesday before |
| Tuesday | the Thursday before |
| Wednesday | that Monday |
| Thursday | that Tuesday |
Appointments are in high demand, so canceling early lets another patient take that spot. If you miss an appointment without letting us know ahead of time, we count that as a missed appointment, and the same applies if you arrive more than 10 minutes late: we'll need to reschedule you.
After the deadline, please call us rather than texting, emailing, or leaving a voicemail. We understand that things come up, but if you miss or cancel late more than once, a non-refundable cancellation fee applies: $100 per scheduled hour for hygiene appointments, or $200 per scheduled hour for appointments with the doctor. If you miss an appointment with no notice at all, a $100 fee is automatically charged.
These fees apply once you're an established patient with us. Booking a first visit works a little differently, a deposit applies instead, covered on our new patient page.
These fees are yours to cover, not something we can bill to insurance, and any cancellation fee needs to be paid before we can schedule your next appointment.
We may update this policy from time to time. If we do, you'll get a copy of the current version at your next visit, and you're welcome to ask for one anytime.
Thank you for understanding, it helps us keep appointment times available for everyone who needs care here.
Questions about your appointment?
Phone: (303) 395-3333
Email: [email protected]